POSGuys Software Troubleshooting Support
Software Troubleshooting with POSGuys
Need help with your POS software but don’t have a support contract? POSGuys can help.
We have experience handling a range of issues on industry-standard Point of Sale software. Support is provided remotely and is designed to help you diagnose issues, confirm settings, and restore normal operation when possible.
Service focus: remote troubleshooting and configuration guidance for supported POS software environments.
Common software we support
- Cash Register Express
- Aldelo
- Scan In Scan Out
- Stock Manager
- Cascade
- Proxis Store Manage
- And more — give us a call and we’ll confirm what we can support.
What isn’t included
- On-site repair work (may be arranged for an additional fee depending on location)
- Database migrations
- Custom programming requests (see our Programming Services page)
- Advanced label template creation
- Menu/catalog creation
- Software updates
- Payment device & gateway setup & configuration
- 3rd party software integration (some exceptions apply — call for details)
Service Scope & Important Details
Important: This is not a recurring or comprehensive support package. Support is provided over the phone or via a remote desktop connection.
Software Support Scope
- Support must be purchased in advance prior to work being done
- Work is typically scheduled at least 24 hours in advance for most cases
- We make every reasonable effort to resolve issues, but resolution cannot be guaranteed and some services may not be supported
For complete details, review our Support Terms & Conditions or contact our support department for specific questions.
Shop Software Troubleshooting Support Models
PG-SWSUPPORT-1INCIDENT
POSGuys Software Support - 1 Incident up to 1 Hour of Service, Diagnose and Support. Doesn't Include Software Upgrades. Some Advanced Services Not Included. Please Call for More Information.
Shop Software Troubleshooting Support Accessories
PG-SUPPORT-5SW
POSGuys Software Support Incident Package. Technical Support for Five Separate Incidents. Please Note: Support is Provided Over the Phone or Via a Remote Connection. Does not include software version upgrades or training. Some Restrictions Apply. Please Call Us For More Information.