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Citizen CL-S400DT Ticketing Printer

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Energy-efficient ticket and label printing for events, travel and retail.

The Citizen CL-S400DT is a compact direct thermal printer for boarding passes, swing tags, festival and concert tickets, and everyday labels. It accommodates roll or fanfold stock, with a Hi-Lift metal mechanism and vertically opening Hi-Open case for straightforward loading.

Citizen’s user manual provides selectable speeds up to 6 inches per second. The current US data sheet lists up to 8 inches per second; confirm the required speed for the selected configuration. Standard USB and serial connections are included, with network connectivity on selected configurations. The two-color LCD simplifies setup and alerts the operator to errors; the integrated ENERGY STAR power supply and sleep/standby functions support efficient desktop operation.

Citizen CL-S400DT ticket printer

Key Specifications

  • Print method: Direct thermal; no ribbon required.
  • Resolution: 203 dpi.
  • Print speed: Up to 6 ips (approximately 152 mm/s), per Citizen’s user manual.
  • Maximum print width: 4 inches (104 mm).
  • Media handling: Roll or fanfold labels, tags and tickets; width 0.5–4.6 inches (12.5–118 mm), thickness 63.5–254 µm and length 0.25–32 inches (6.35–812.8 mm). Roll capacity up to 5 inches (125 mm) internally or 8 inches (200 mm) externally, on a 1-inch (25 mm) core.
  • Connectivity: Standard RS-232C serial and USB 2.0 full speed. Selected configurations provide Ethernet, parallel, wireless LAN or Bluetooth interfaces.
  • Duty / application fit: Desktop ticketing, boarding passes, swing tags, courier, logistics, retail and kiosk printing.
  • Dimensions / weight: 206 × 149 × 150 mm (W × D × H); 2.68 kg excluding the roll holder.
  • Warranty: 2 years on the printer; direct thermal printhead 1 year or 30 km.

In the Box

  • Selected CL-S400DT printer
  • Media holder bar and guide
  • Test label media
  • Power cord
  • Quick Start Guide

Additional labels or tickets, interface cables and optional accessories are sold separately unless included with the selected configuration.

Fanfold Tickets or Roll Media

The CL-S400DT handles fanfold tickets as well as rolls of labels, tags and receipts. Its Hi-Lift mechanism opens wide for loading the different media used in ticketing and desktop labeling.

Two-Color LCD with Error Alerts

The LCD makes printer setup and status visible at the machine. Its backlight changes to red when an error needs attention, helping operators identify a printing interruption.

Media Types
Roll or fanfold media; die-cut, continuous or perforated labels, tags and tickets; inside or outside wound.
Print Mechanism
Hi-Lift metal mechanism with wide-opening head.
Case / power
Hi-Open industrial ABS case with safe close and vertical opening. Integrated power supply; ENERGY STAR compliant with sleep and standby functions.
Media Sensor
Fully adjustable gap, notch and reflective black mark sensors.
Control Panel
4 buttons and 16 × 2 LCD with two-color backlight and menu configuration; the LCD flashes red when an error occurs.
Flash Memory
8 MB installed; 1 MB user available.
RAM
16 MB installed; 1 MB user available.
Cutter Life
300,000 cuts at 0.06–0.15 mm media thickness; 100,000 cuts at 0.15–0.25 mm.
Print Method
Direct Thermal
Colors Options
Black
Interfaces / software
Standard: serial RS-232C and USB 2.0 full speed. Optional Ethernet 10/100 BaseT, IEEE 1284 parallel, wireless LAN 802.11b/g (up to 100 metres, 64/128-bit WEP or WPA, up to 54 Mbps), or Bluetooth; configuration availability varies by selected model. Drivers and software are available free of charge from Citizen’s website for various platforms.
Dimensions
206 × 149 × 150 mm (W × D × H); 2.68 kg excluding the roll holder.
Print Speed
User manual: selectable 2, 3, 4, 5, or 6 inches/sec (up to approximately 152 mm/sec); optional peeler supports 2–4 inches/sec. The current US data sheet lists up to 8 inches/sec (200 mm/sec); confirm the required speed for the selected configuration.
Emulation
Datamax DMX; automatic Zebra/Datamax cross-emulation; Zebra ZPL2; CBI BASIC; Eltron EPL2.
Print Resolution
203 dpi
Maximum Print Area
4 inches (104 mm)
Media Length (min to max)
0.25–32 inches (6.35–812.8 mm)
Media Width (min to max)
0.5–4.6 inches (12.5–118 mm)
Media Thickness (min to max)
0.0025–0.01 inches (0.0635–0.254 mm)
Roll Size
Inside diameter: 5 inches (125 mm); external diameter: 8 inches (200 mm)
Core Diameter
1 inch (25 mm)
Auto Cutter
Optional guillotine cutter; dealer-installable.
Warranty
Printer: 2 years; direct thermal printhead: 1 year or 30 km; peeler and cutter: 1 year.
CL-S400DT Windows Printer Driver 11.11.0 (Windows 10/11; Server 2008/2012/2016/2019)
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CL-S400DT Spec Sheet (English US)
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CL-S400DT Spec Sheet (Spanish)
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CL-S400DT User Manual (English)
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CL-S400DT macOS CUPS Driver (Mac OS)
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Shop CL-S400DT Ticketing Printer Models

CL-S400DTU-R

Citizen CL-S400DT - Black Direct Thermal Ticketing Printer, USB and Serial Interfaces

Interface:

USB & Serial

$368.45

CL-S400DTU-R-CU

Citizen CL-S400DT - Black Direct Thermal Ticketing Printer, Cutter, USB and Serial Interfaces

Interface:

USB & Serial

$497.44

CL-S400DTWFU-R

Citizen CL-S400DT - Black Direct Thermal Ticketing Printer, WiFi, USB and Serial Interfaces

Interface:

USB, Serial & Wi-Fi

$594.86